Record calls on a Samsung Galaxy phone
People using Tencia record calls on Galaxy phones today. Three Samsung settings can get in the way, and they’re easy to fix.
The short answer
Install Tencia and its free companion app, Tencia Helper, on your Android phone, then turn on auto-recording. When a call starts, Tencia records it, and recording stops when you hang up. There’s no record button to press.
- Works with phone calls and calls in about 20 apps, such as WhatsApp, Telegram, KakaoTalk, Zalo and WeChat.
- Long calls are recorded to the end and play back in one go.
- Recordings stay on your phone. Recording uses no server.
- Where it’s available, AI can turn the calls you pick into text. The audio is deleted right after and isn’t used to train AI.
Tencia runs on Android. It isn’t on Google Play in a few countries.
What’s different on Galaxy phones
Auto Blocker. If it’s on, it stops apps from outside the store from installing. Turn it off in Settings › Security and privacy › Auto Blocker, and turn it back on after installing Tencia Helper.
Sleeping apps. One UI can put apps to sleep if you don’t open them for a while, and a sleeping app can miss a call. During setup, Tencia opens the battery screen so you can keep Tencia and Tencia Helper awake.
Your Phone app’s recordings. Where the Samsung Phone app can record calls, it keeps them in Recordings/Call. From November 6, Tencia can add those to your phone calls without Tencia Helper. Pick the folder in Settings › Auto-record. Calls in apps like WhatsApp still need Tencia Helper.
Set it up in three steps
- Install TenciaGet Tencia from Google Play and open it. Allow the microphone and notifications.
- Get Tencia HelperTap “Get Tencia Helper” in Tencia, or go to relay.regenntwrks.com/helper, and install it. Open Tencia Helper, choose “While using the app” for the microphone, then turn on Tencia Helper in Accessibility as it guides you.
- Turn on auto-recordingBack in Tencia, tap “Turn on auto-recording”. Phone calls and app calls are then recorded on their own and show up in your list.
Tencia Helper comes from outside Google Play, so your phone asks a few questions along the way. The Tencia Helper page shows what to tap at each step.
“Test recording” in Settings records 4 seconds to show whether recording works on your phone, no call needed. If calls in an app aren’t recorded, check that “Auto-record app calls” and that app are both on in Settings › Auto-record.
Common questions
Does it work on Android 16 and One UI?
People using Tencia record calls on Galaxy phones running Android 15, 16 and 17. Phones differ, so use Test recording in Settings, then make a short test call.
Is it legal to record calls?
Call-recording laws differ by country. Some require the other person’s consent, and others allow recording if you’re part of the call. Before you record, check the law where you live and get any consent you need yourself. This page isn’t legal advice.
Does the other person get notified?
No. Tencia doesn’t tell the other person that you’re recording. The recording notification shows only on your phone. Where consent is needed, tell them at the start of the call.
The other person sounds quiet. What can I do?
Depending on the phone, the calling app and whether you use earphones or Bluetooth, the other person may sound quiet or not be recorded at all. Tencia Helper records through the microphone, so with earphones or Bluetooth the other person is hard to catch. Talk on the phone itself, or turn on the speaker on the call screen. If they still sound quiet, turn up “Clearer voices” in Settings. If another call recorder is on too, turn it off. If the phone blocks the sound, Tencia lets you know with a notification during the call.
Where are recordings saved, and how do I back them up?
Recordings are saved on your phone. Recording uses no server. If you like, Tencia can back them up automatically to your Backup folder, your Google Drive or a NAS (WebDAV), and backups are free too. Uninstalling the app deletes the recordings on the phone, so back them up before you uninstall.
Why do I need a separate helper app?
During a call, Android blocks Tencia’s microphone. So Tencia Helper, a free companion app from the same developer, records the call audio and hands it to Tencia on the same phone. Tencia Helper is distributed outside Google Play. It has no internet permission and doesn’t read phone numbers, contacts or messages.
Does it work on iPhone?
No. Tencia is an Android app. It runs on Android 8.0 and later, including Samsung Galaxy phones. Recording calls in apps like WhatsApp needs Android 10 or later.
Where to get it
Get Tencia from Google Play and Tencia Helper from the Tencia Helper page. Recording is free, with no ads.
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WhatsApp, Telegram, Messenger, Viber, Signal, LINE, WeChat, imo, BOTIM, KakaoTalk, Zalo, CUBE ACR, Samsung, Galaxy, Xiaomi, Redmi, POCO, vivo, iQOO, OPPO, realme and OnePlus are trademarks of their owners. Tencia isn’t affiliated with them. Google Play is a trademark of Google LLC.