Tencia Terms of Service

This is a previous version, in effect from 2026-10-26 to 2026-10-27. The current version is at Terms of Service.

Effective: 2026-10-26 · App: Tencia, call recorder for Android · Operated by REGEN NETWORKS (리젠네트웍스) · Tiếng Việt

1. Purpose and scope

1. These terms are the agreement between REGEN NETWORKS (“we”) and you when you use the Android app Tencia and its companion app Tencia Helper (the “app”), and the in-app subscription Tencia Plus.
2. How we handle personal data is described in the separate Privacy Policy.
3. The screen before you first use free transcription, the screen where you turn on Auto transcribe and the screen before you pay for Plus link to these terms, and show the key points (automatic renewal, canceling, refunds) on the screen itself. Tapping “Start transcribing”, “Turn on auto transcribe” or paying on that screen means you agree to these terms. You can read, save or print them at any time in the app’s Settings and on this page.

2. Definitions

• Transcription: turning one call recording you pick into text on our server.
• Summary: making a summary, to-dos, and dates and numbers from a transcript.
• Allowance: the minutes you can transcribe and the number of summaries you can make in a month.
• Free, first-month and Plus allowances: as described in sections 4 and 6.
• Month: starts at 00:00 on the 1st of each month, Korea Standard Time (KST).
• Install: one random install ID the app creates the first time you transcribe. There are no accounts, so allowances are counted per install (free) or per Google Play subscription (Plus).
• Regular cancellation: stopping the next payment only, and keeping Plus until the end of the period already paid for.
• Early cancellation: ending Plus right away and getting back the unused part of that payment.

3. What the service covers

1. Recording and everything around it is free. Recording, playback, the list, names, notes and stars, per-person rules, lock, export and backup, widgets and other recording features cost nothing and carry no ads.
2. Tencia Plus is AI only. It raises your allowance for transcription and summaries. Recording features are the same with or without Plus.
3. We don’t lock transcripts and summaries you already have. When your allowance runs out or Plus ends, you can still view, search and export them on your phone.
4. There are no accounts. Transcription and summaries need an internet connection; recording does not.
5. There is a length limit for transcribing one call at a time (currently 4 hours).
6. When the server reaches its daily capacity, requests on the free allowance may be deferred until after 02:00 KST, and the app tells you so. Requests on the Plus allowance are not deferred.
7. What goes to the server for transcription and when it is deleted is set out in the Privacy Policy, section Transcription and summaries.
8. Transcription, summaries and Tencia Plus are offered in these countries: the Republic of Korea, Vietnam, Japan, Taiwan, Hong Kong, Singapore, India, Canada, Mexico, Colombia, Israel, South Africa, New Zealand, the United States, the United Kingdom, Italy, Spain, the Netherlands, Poland, Norway, Brazil, Argentina, Chile, Ukraine, Australia, Thailand, Malaysia, Nigeria, Kenya and Bangladesh. Serbia, Ecuador and Costa Rica join on November 2, 2026. In countries not on the list these features don’t appear in the app. How the app works out the country is described in the Privacy Policy, section Transcription and summaries.
9. Users outside Korea: before call audio or a transcript first leaves your phone, the app asks for your consent separately for each purpose. Without it, all recording features stay free to use. Personal data is handled as in the Privacy Policy, Users outside Korea. In Vietnam, the Vietnamese terms apply too, and where the two differ, the one more favorable to you applies.

4. Free allowance

1. Everyone gets 30 minutes of transcription and 30 summaries free every month. They refill at 00:00 KST on the 1st; unused allowance does not carry over.
2. First month: for 30 days from the first time an install requests a transcription, the free allowance becomes 300 minutes and 100 summaries a month, but not past 00:00 KST on the 1st of the month after next (counted from the month of first use). The first-month allowance is given once per install.
3. The free and first-month allowances need no payment details, and nothing is charged automatically when they end. After the first month, you return to 30 minutes and 30 summaries a month.
4. We will not reduce the free allowance (30 minutes and 30 summaries a month). We may increase it.
5. The free and first-month allowances also let you try transcription and summaries yourself before subscribing to Plus.

5. How allowance is counted

1. A call shorter than one minute counts as one minute, on both the free and the Plus allowance.
2. The last call goes all the way: if any free allowance is left (including the first month), a call up to 30 minutes long is transcribed in full, even if it is longer than what is left. Your free minutes for that month then become zero; nothing is taken from next month.
3. A call longer than 30 minutes is transcribed only if it fits in the free minutes you have left. A call longer than the Plus allowance you have left is not transcribed either. When a call is not transcribed, your remaining allowance stays as it is.
4. When you request a transcription, the allowance is held, then confirmed when the result is ready. We give it back when:
   • the call could not be transcribed, whether because of the server or the file (including calls with no speech);
   • the transcript was made but only the summary failed: one summary is returned;
   • a result was ready but the app did not collect it within 24 hours, so the server deleted it: the minutes and summary charged for that call are returned, but only within the same month they were charged (once the month changes, last month’s allowance has already ended).
5. If a request is still unfinished after one hour, the held allowance is released automatically.

6. Tencia Plus price and payment

1. Tencia Plus gives 300 minutes of transcription and 200 summaries every month. They refill at 00:00 KST on the 1st; unused allowance does not carry over. In the month you start Plus, you get that month’s full allowance.
2. There are two plans. In Korea they are ₩29,000 a year and ₩3,900 a month (total in Korean won, VAT included). In other countries the price is the one Google Play shows in local currency on the payment screen (in Vietnam, 299,000₫ a year and 39,000₫ a month, as set out in the Vietnamese terms). There is no free trial and no first-payment discount.
3. Payment is only through Google Play. Payment methods, receipts and payment history follow Google Play and its terms.
4. Before you pay, one screen shows the price, the billing period, automatic renewal, how to cancel, and the 7-day refund and early cancellation (sections 9 and 10), with a link to these terms.
5. Switching from monthly to yearly: when you tap “Switch to yearly” on the app’s Plus screen, the yearly price is charged right away, and Google Play adds the unused days of your monthly plan to the yearly period (your next payment date moves back by that much). Other plan changes also follow Google Play’s rules.

7. Automatic renewal and reminders

1. Both plans renew automatically: every year or every month at the price you first paid (in Korea, ₩29,000 or ₩3,900), charged automatically to the payment method on the same Google account. You agree to this automatic renewal when you first pay.
2. For the yearly plan, the app reminds you 30 days and 7 days before renewal with a notification showing the next payment date, the price and how to cancel. The 30-day reminder can’t be turned off; the 7-day one can, on the Plus screen (it is on by default).
3. When a renewal is charged, Google Play emails a receipt to that Google account.
4. If a payment fails, you keep Plus during Google Play’s grace period. If the subscription then goes on hold, you return to free until the payment is fixed.
5. Apart from renewal reminders, we send no notifications to sell anything.

8. Our price and allowance promises

1. We won’t raise your price. While your subscription continues, it renews at the price you first paid.
2. We won’t reduce the Plus allowance below 300 minutes of transcription and 200 summaries a month. We may increase it.
3. When we open Plus in another country, we set that country’s price once and won’t raise it afterwards.

9. Canceling

1. You can cancel at any time. “Manage subscription” on the app’s Plus screen opens Google Play’s subscription page directly.
2. Regular cancellation: when you cancel in Google Play, the next payment stops and you keep Plus until the end of the period you paid for, then return to free.
3. Early cancellation: even after 7 days from a payment or renewal, on either plan you can end Plus right away and get money back at any time. Refund = the price you paid for that payment − days used × (the monthly plan price ÷ 30). We charge no penalty. Days used are the days from the day after that payment’s period started up to the day you ask, counted in Korea Standard Time dates. If the result is below zero, there is nothing to refund. Example (Korean prices): canceling the yearly plan early after 90 days refunds ₩29,000 − 90 × ₩130 = ₩17,300. How to ask and when the money comes back are as in section 10(2) and 10(4). Early cancellation ends that subscription right away, with no further payments.
4. When you cancel or Plus ends, your transcripts and summaries stay.
5. Uninstalling the app does not cancel the subscription; cancel it in Google Play. On another phone or after reinstalling, “Restore subscription” finds your subscription.

10. Withdrawal and refunds

1. If you ask within 7 days of a payment or renewal, we refund that payment in full, no questions asked. The 7 days run until the end of the seventh day after the day you paid (Korea Standard Time).
2. How to ask: tap “Request a refund” on the app’s Plus screen (Settings › Transcription). It first shows how much you get back and that Plus ends right away, and your request is made when you confirm. Within 7 days the refund usually goes through Google Play on the spot; other requests are received by us and handled as in paragraph 4. If you can’t ask in the app, email info@regenntwrks.com or call +82 10-3302-7003 with your Google Play order number (it starts with GPA. and is in your Google Play receipt email).
3. A refund ends that subscription right away and you return to free, with no further payments. Transcripts and summaries you already have are not deleted.
4. We process the refund (canceling the payment) through Google Play within 3 business days of your request. When and how the money comes back depends on Google Play and your payment method.
5. If Plus is not provided as advertised or as these terms say, you can withdraw within 3 months of receiving it, or within 30 days of when you learned or could have learned of it.
6. After 7 days, we still refund for early cancellation (section 9(3)), where you could not properly use Plus because of our fault (section 15), and where the law requires it.
7. You can also ask Google Play for a refund directly; Google Play’s refund policy then applies.
8. Nothing in this section limits any right to withdraw or get a refund that the law (including Korea’s Act on the Consumer Protection in Electronic Commerce) gives you.
9. If a minor paid without a legal guardian’s consent, the minor or the guardian can cancel that payment. We may ask for documents needed to confirm the minor’s age and the guardianship (such as a family relation certificate).

11. Payments made by mistake

1. Money charged by mistake or twice is refunded in full, no questions asked, through the way you paid (Google Play), within 3 business days of your request.
2. How to ask is the same as in section 10(2).

12. What you agree not to do

1. Record or transcribe unlawfully: record conversations between other people that you are not part of, or transcribe such recordings. Please use transcription only on recordings of calls and conversations you took part in.
2. Use transcripts or summaries to harm another person’s privacy, reputation or rights, or disclose or pass them to others without the other person’s consent.
3. Attack the app or the server, send requests in abnormal ways (automation tools, modified app builds, forged requests), or get around the allowance rules.
4. Modify and redistribute the app, or use our name or marks without permission.

To stop such conduct, we may refuse transcription requests from that install or subscription. The app tells you when this happens; if you ask us why by email, a person reviews it and replies. If the restriction was a mistake, we give back the allowance you could not use.

13. Laws on recording and transcription

1. Call-recording laws differ by country. Some countries require the other party’s consent; others allow recording when you are a party to the call. Check the law where you live before you record, and get any consent you need.
2. When you tap Transcribe, the other person’s voice is processed on our server too. If the law where you live requires you to tell the other person or get their consent, please do so before transcribing. You are responsible for using recording and transcription lawfully.
3. We use the other person’s voice and words only to transcribe and summarize that call, delete them from the server within a day, and don’t use them for AI training (Privacy Policy, Transcription and summaries).

14. AI and its output

1. Transcription and summaries are made by AI. Transcription uses a speech recognition AI model we run ourselves; summaries, to-dos, and dates and numbers are made by Google’s generative AI (Gemini on Vertex AI). The app shows on screen that these results are AI-made.
2. AI-made results can mishear, miss things or be wrong.
3. “Me / other person” labels are guessed from loudness and can be wrong.
4. For anything important, such as money, contracts, health or legal matters, listen to the original recording again. A transcript does not replace the recording.
5. We don’t use your audio, transcripts or summaries for AI training.

15. Changes, suspension and compensation

1. Transcription may pause for maintenance or outages. We announce planned maintenance in the app or on the web first. Allowance for requests that could not be transcribed for that reason is returned under section 5.
2. If you cannot properly use Plus because of our fault, we compensate you under the Korea Fair Trade Commission’s Consumer Dispute Resolution Standards (mobile content). For example, if you cannot use it for more than 72 hours in a row without prior notice, or more than 72 hours in total in a month, you can cancel and get the unused days back.
3. We may change the models or processing methods we use to improve transcription and summaries. If the country where processing happens changes, we update the Privacy Policy and tell you first.
4. If we ever stop offering Tencia Plus, we will tell you in the app and on the web 30 days ahead and stop new payments and renewals from then. If part of a period you paid for is left on the day the service ends, we refund the unused days pro rata (the price you paid × days left ÷ days in that period; for the yearly plan, ÷ 365). We keep accepting refund requests for more than 30 days after the service ends. Your transcripts and summaries stay on your phone.

16. Limits of liability

1. We are liable under the law for damage caused to you by our intent or negligence.
2. Unless we acted with intent or negligence, we are not liable for damage caused by:
   • how your phone, Android, calling apps, network or Google Play behave or fail, as these are outside our control;
   • your breach of these terms or the law (sections 12 and 13);
   • relying only on AI output without checking the original recording (section 14).
3. Recording is provided free. We work to reduce missed or cut recordings but do not promise that every call is recorded. Check that important calls were recorded. We are still liable for damage caused by our intent or gross negligence.
4. This section does not exclude liability where the law forbids it and does not reduce rights the law gives you.

17. How we notify you

1. We collect no account or contact details, so notices for all users are given by in-app notifications or on-screen notices in the app, and on this page.
2. Notices about your own subscription (renewal, payment problems and the like) come by in-app notification and on the Plus screen. Google Play also emails you about payments.

18. Changes to these terms

1. We may change these terms within the law. We announce the changes, the effective date and the reason in the app and on this page 7 days before they take effect, with a before-and-after comparison. Changes that are unfavorable to you or important are announced 30 days before, with an extra in-app notification.
2. We won’t change section 8 (price and allowance promises) or section 4(4) (not reducing the free allowance) to your disadvantage.
3. Unfavorable changes do not apply to a period you have already paid for; they apply from the renewal after that period ends.
4. If you don’t agree with changed terms, you can cancel Plus. If you cancel before the effective date, we treat it as canceling because of the change and refund the unused days (calculated as in section 15(4)). We treat continued use after the effective date as agreement only if our notice separately and clearly said so.

19. Where we differ from the official guidelines

Because the app collects no account or contact details, we differ from the KFTC Guidelines on Consumer Protection in Electronic Commerce and the Ministry of Culture’s Content User Protection Guidelines on these points:

1. Notice before a renewal charge: we cannot email or text you. For the yearly plan we notify you in the app (section 7(2)); for the monthly plan there is no separate notice before renewal. Google Play emails a receipt when a renewal is charged (Content User Protection Guidelines, Article 19).
2. Consent at yearly renewal: we don’t ask for separate consent at each renewal. You agree to automatic renewal when you first pay, get reminders before renewal, and can cancel at any time (same Guidelines, Article 18(2)).
3. Individual notice of changes to these terms: we cannot email or text you; we notify you in the app and on this page (section 18; same Guidelines, Article 6(1)).

20. Contact and disputes

1. Questions, refunds and privacy: info@regenntwrks.com · +82 10-3302-7003 · the app’s Plus screen.
2. We handle your opinions and complaints first; if we can’t resolve something right away, we tell you why and when. Refunds and mistaken payments are processed within 3 business days (sections 10 and 11).
3. If a dispute arises, you can ask for advice or mediation from the Content Dispute Resolution Committee (1588-2594 · www.kcdrc.kr) or the Korea Consumer Agency (consumer counseling 1372 · www.kca.go.kr). If you live outside Korea, you can also turn to the consumer protection bodies where you live.

21. Governing law and courts

These terms are governed by the laws of the Republic of Korea. Disputes between us and you go to the court with jurisdiction under Korea’s Civil Procedure Act. However, any protection that the law of the country where you live gives consumers and that cannot be excluded by contract still applies.

Supplementary provision

These terms take effect on 2026-10-26. The previous version, in effect from 2026-10-19, is here.